Philippine Telemarketing

The Philippines is an up and coming location for offshore telemarketing and call center services.  The Philippine call center industry provides friendly and effective telemarketing, customer support, and other voice related services.  Call centers in the Philippines have the business capability for almost any type of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business to customer support, online business to business support. The call center business is an up and coming business in the Philippines, and is one of the fastest growing industries in the world.  The Philippines is considered as location of choice due to its less luxurious equipped and labor costs. Philippine call centers manage two types of call which are outbound calls and inbound calls.  Outbound calls are for services cover telemarketing, sales verification, credit and collection, loyalty benefits, and agents are the ones calling the customers.  While inbound calls cover a wide range of services, all types of inquiries, technical help, billing and customers are the one calling the call center agents.

The two major categories of telemarketing are Business to Business, and Business to Consumer.  Both can involve information gathering and persuasion of a customer to buy some of your products and services. Effective telemarketing can require two or more calls. The series of calls determine the needs of a customer while the last call will be motivation of a customer to make a purchase.  This is where our agents excel.  Potential customers are recognized through a variety of means, including the purchase history, prior requests for information.  Companies use telemarketing techniques to study the potential customers of a client’s business in order to review market approval of, satisfaction with a exacting products, service, company and brand.
The Business Process Outsourcing industry has been a boost for recruitment through call centers in the Philippines.  Right now there are already many services such as free training seminars for potential call center agents.  This is only for a month and agents can receive a certification for completion of that program.  They need an additional of 120,000 workers for this year and the require to encouraged  the President that to organize the Technical Education and Skills Development Authority and Business Processing Association of the Philippines to perform training and re-tooling programs that would convert as a qualified call center agents. Despite of the global economic meltdown the demand for call center agents is very rampant.

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