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FAQ


Is it true that one needs very low skilled labor for a BPO operation?

  • It is not true because it varies in the leading of the type of job for your consumer.

 

What does BOT mean?

  • BOT means build, operate and transfer.  It is not applicable for BPO.  Clients desire to confined center partnership with the local company which build the business for more than 3 years.

What are key performance measurements (KPIs) in a call center?

  • Important information is needed to have an effective management in a call center.  It needs to have an organized and external environment.  Agents must perform their duties correctly.  It should have a positive expectation with the company. It needs to have a Average Call Value, Customer Satisfaction, Service Level, Percent Abandoned.

 

What is TCV?

  • Total Contract value used for with Vinyl Emulation Software Technology Crossover Ventures.
 

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