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Is it true that one needs very low skilled labor for a BPO operation? - It is not true because it varies in the leading of the type of job for your consumer.
What does BOT mean? - BOT means build, operate and transfer. It is not applicable for BPO. Clients desire to confined center partnership with the local company which build the business for more than 3 years.
What are key performance measurements (KPIs) in a call center? - Important information is needed to have an effective management in a call center. It needs to have an organized and external environment. Agents must perform their duties correctly. It should have a positive expectation with the company. It needs to have a Average Call Value, Customer Satisfaction, Service Level, Percent Abandoned.
What is TCV? - Total Contract value used for with Vinyl Emulation Software Technology Crossover Ventures.
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